Switzerland English Portal (en-CH)

Delivery Timeframe 

• Standard Shipping: 4 to 10 business days  
• Express Shipping: Not currently available  

Delivery Fees 

• Standard Shipping: 5.95 CHF shipping fee  
• SKECHERS VIP members:  
• FREE shipping on orders over 120 CHF  
• 3.95 CHF shipping fee on orders under 120 CHF  
• Express shipping is unavailable at this time

We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.

We accept following payment methods 

• Visa
• MasterCard
• PayPal
• Klarna
• Apple Pay
• Google Pay

Gift cards issued by one of the above-mentioned credit card companies are also accepted.

Credit cards/gift cards will not be charged until the order has shipped. If your order includes multiple items that ship at different times, multiple charges may appear on your credit card statement or gift card balance. 

When filling out the credit card information, please enter the name exactly as it appears on your credit card. For our customers’ protection, transactions cannot be processed if the billing information is not 100% accurate.

Troubleshooting Credit Card Payment Errors

• Check to make sure the billing information you entered is correct.
• Remove dashes or spaces from the card number.
• If the card is new or was recently reissued, make sure it has been activated.
• If you still experience a payment error after completing the above steps, please contact your credit card company.

Account Verification

To prevent delays in processing your order, please ensure that the billing address on your order matches the address that appears on your bank statements. If you are unsure of your billing address, please contact your bank directly.

Locating Your Credit Card Security Code

The Credit Card Security Code is a unique three or four-digit number printed on the back (Visa/MasterCard) of your card. Your order cannot be processed without this code.

Visa/MasterCard:

At this time, we do not ship to addresses outside of Switzerland.

No, we do not ship to Postboxes /BFPO addresses.

All prices for goods and services delivered within Switzerland include VAT where applicable.

Select the Login tab at the top of the page and enter your account email and password to view your order history.

To use your promotional code, enter it into the “Promotional Code” field during the check-out process. You must click the “Apply” button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown.

The total discount amount will be displayed on the Order Summary page. If the code is invalid or expired, no discount will be applied to the order total.

The following terms apply to all discounts associated with promotions and coupon codes on Skechers Switzerland website unless otherwise specified:

• Discounts are only valid online on Skechers Switzerland  website.  
• Discounts cannot be combined with other promotional offers
• Discounts cannot be redeemed for cash, applied to past purchases, used as payment on an account, or used to purchase gift cards.
• All returns are subject to the Skechers Return Policy
• SKECHERS SÀRL  is not responsible for lost or stolen coupons/coupon codes
• Usage is subject to credit approval

It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. If you decide to cancel, please follow the link through your confirmation email - please be aware we're unable to bypass the cancellation timeframe. Once the order has been processed, you will need to return the original item to obtain a refund and/or place an order for the new product. Please see our Return Policy for additional information.

Select the Orders and Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.

We do not currently offer exchanges for SKECHERS website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair.

We cannot guarantee that inventory will be available when placing a new order.

The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.

Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.

If you placed your order as a guest to initiate the return, click on "Orders and Returns" at the top right hand corner of the Skechers website.

Enter your order number and the email address used to place the order.

• Select "Check Status"

Then

• Select the "Return Label" button next to the Item(s) you would like to return
• Download, print and complete the return form
• Separate the pre-paid return label from your completed return form at the perforation, include your form with your unworn item(s) in their original packaging and attach the return label to the outside of the shipping box.
• If there are any existing labels, stickers, or other materials on the shipping box please remove them.
• Drop off your return at any Swiss Post Office. 
• We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).

At this time we only accept returns for purchases on SKECHERS.ch. Free return postage applies only to orders within the 45 days of purchase. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, SKECHERS will be unable to honor a refund for the merchandise.

Skechers Switzerland Returns

Please note that purchases on SKECHERS websites cannot be returned to SKECHERS Retail Stores

To initiate a return, here's what you need to do:

Step One

A printer is needed to print your return label

Click on Orders & Returns

Enter Order Number and email address you used to place the order

Order No. can be found on your email confirmation.

Follow returns process until you reach the Print Returns Labels page.

Print Labels.

Returning more than one product from an order, please note:

If you’re returning more than 1 item then you will need to print a return label for each item

ONLY 1 shipping label needs to be attached to the outside of the box

All remaining labels and returns forms need to be included inside of the box for all returns.

Step Two

You can use the original shipping box you received from the SKECHERS website, or any plain, unmarked cardboard box to ship your return.

If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.

Separate the pre-paid return label from your completed return form at the perforation, include your form with your item(s) in their original packaging and attach the return label to the outside of the shipping box.

Step Three

Drop off your RETURN package to a Swiss Post Office. 

You will receive an email confirmation once your return has been processed.

We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).

At this time, we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, or if the above return procedures are not followed SKECHERS will be unable to honor a refund for the merchandise.

Our customer service team can be contacted by email or phone. Please note: We can be reached Monday to Friday from 9:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:30 p.m. We try to respond to all emails as quickly as possible. 

Send us an email:

info.ch_en@skechers.com

Call us: 0800 - 00 13 00

Calls from an Swiss landline or mobile network are free of charge. 

Last updated: 16^th May 2024

General information

Skechers S.à.r.l. and Skechers USA, Inc. (hereinafter “Skechers”, “we”, “us”, or “our”) is strongly committed to protecting your privacy and providing a safe online experience for all of our users, while delivering the highest quality user experience.

We collect certain personal data about you and from you in order to be able to respond to your wishes and needs. That is why we want you to understand the conditions applicable to the processing of your personal data. This privacy policy (the “Privacy Policy”) sets out the personal data that we may collect or that you may provide to us when you visit www.skechers.ch (hereinafter the “Site”). It sets out our practices with regard to the processing of such personal data.

“Personal data” means any information relating to an identified or identifiable natural person.

The concept of “processing” is defined as any operation relating to personal data, whatever the means and procedures used, in particular the collection, recording, storage, use, modification, communication, archiving, deletion or destruction of data.

All personal data processed by us is done so in accordance with Swiss law, in particular the Federal Law on Data Protection (LPD) and its ordinances (OPDo and OCPD).

This Privacy Policy and our Terms of Use (hereinafter the “Terms of Use”) govern the conditions applicable to the processing of your personal data. These documents may be modified at any time. By accessing or using the Site, you agree to the application of this Privacy Policy and the current Terms of Use. If you have any questions about our Privacy Policy or our privacy practices, you can contact us using one of the following methods:

Postal address:

Skechers S.à.r.l. 

Alte Steinhauserstrasse 14

6330 Cham

Switzerland

Telephone :

0800 00 13 00 (Monday to Friday, 9am to 12pm and 1pm to 4.30pm)

E-mail :

dpo@eu.skechers.com

Skechers Data Protection Officer

Agathe Girard Capello at dpo@eu.skechers.com. 

Supervisory authority

Federal Data Protection and Information Commissioner (FDPIC)

Published: 10. August 2022

Skechers uses automatic data collection technologies to collect information (for example, details of your visits to our website, information about your computer and Internet connection, such as browser type, browser version, and operating system) which will concern the general use of our website.  The navigational information allows us to see which areas of our website are most visited, and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. The technologies we use for this automatic data collection may include cookies and web beacons.   A cookie is a small removable text file that is downloaded onto your computer, mobile, tablet or other device when you access a website.

Cookies and similar technologies are used by us to recognize your device and store information about your preferences or past actions.  They help us to provide you with a good experience when you browse our website and also help us to improve our site.

For the purposes of brevity, any further references to “cookies” in this policy also encompass any similar technologies that we use which involve storing information on your device or gaining access to information on your device, including web beacons and HTML5 local storage. 

We use the following cookies on our website:

• Required cookies.  These cookies are required to enable core site functionality including log-in, the shopping cart, checking out and estimated shipping.  Required cookies are automatically enabled when you visit the Skechers website and may not be turned off through the cookies tool.
• Functional cookies.  These cookies enable additional functionality such as status of loyalty program membership and promotion codes, and allow us to collect statistics that help optimise and improve your experience with the Skechers website.  For example, they allow us to recognise and count the number of visitors and see how they move around our website, which can help us to improve the website design.  These cookies may be turned off through the cookies tool, but doing so may reduce the functionality of the website.
• Advertising cookies.  These cookies are used by Skechers and third party companies to deliver content tailored to your interests both on our site and elsewhere.  They record information such as your visit to our website, the pages you have visited and the links you have followed.  This may be shared with other organisations such as third party advertisers.  These cookies may be turned off through the cookies tool, but doing so may result in being presented with advertisements that are less relevant to you.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may use cookies on our website.  These cookies are likely to be functional cookies or advertising cookies.  These cookies may be turned off through the cookies tool, but doing so may reduce the functionality of the website or result in being presented with advertisements that are less relevant to you.

We also work with other companies who use cookies to serve ads on our behalf across the Internet. These companies may collect information about your visit to our website and about your interaction with our communications including advertising and e-mails.  These cookies may be turned off through the cookies tool, but doing so may result in being presented with advertisements that are less relevant to you.

You may manage your Cookies consents and preferences using the cookies tool here: Cookie Preferences

You can find more information about cookies and how to block and delete them at www.allaboutcookies.org.

What these terms and conditions are about. These are the terms and conditions of sale (hereinafter: “GTCS”) under which we, Skechers S.à.r.l., offer, sell and deliver our products to you via the www.skechers.ch website (hereinafter: the “Site”). 

Why should you read these GTCS? Please read these GTCS carefully before placing your order. These GTCS tell you who we are, how we offer, sell and deliver our products to you, what to do if you have a problem and other important information.

Who we are and how to contact us?

Who we are? We are Skechers S.à.r.l., a company based in Switzerland. Our registered office is located at Alte Steinhauserstrasse 14, 6330 Cham. Our identification number (UID) listed in the Commercial Register is CHE-101.678.777. 

Our customer service for Switzerland is located in Cham :

Skechers S.à.r.l.

Alte Steinhauserstrasse 14

6330 Cham

Switzerland

How can you contact us? The best way to contact our customer services team is to send an email to info.ch@skechers.com or call 0800 00 13 00 (Monday to Friday, 9am to 12pm and 1pm to 4.30pm).

How can we contact you? If we need to contact you, we will call or write to you at the email or postal address you provided when you placed your order. 

Our contract with you

How do we accept your order? Your order constitutes an offer to purchase all the products it contains. We must accept your order. If we do not accept your order, no contract is formed. We may, at our sole discretion, decide not to accept your order. Your order is deemed to be accepted when we send you a confirmation email. On receipt of this email, a contract of sale is concluded. 

What if we are unable to accept your order? If we are unable to accept your order, we will inform you in writing and will not charge you for the product. The reasons why we may not be able to accept your order are, for example, that the product is no longer available, your billing details are incorrect or cannot be verified, we have discovered an error in the price or description of the product or we cannot meet the delivery deadline you have chosen.

Your order number. When we accept your order, we assign it an order number. We will give you this number in our confirmation email. If you contact us about your order, please include your order number.

The products are not authorised for resale or export. You represent and warrant that you are purchasing products from the Site solely for your personal or private use and not for resale or export. 

Prices and payment

Where can I find the product price? The sale price is the price of the product, all taxes included, indicated on the Site when the order is placed. All prices, discounts and promotions published on the Site are subject to change at any time without notice. 

What happens if we display the wrong price? We check prices before accepting your order. If the correct price of the product at the time of your order is lower than the price we have quoted on the Site, we will charge you the lower amount. If the correct price of the product at the time of your order is higher than the price we have indicated on the Site, we will inform you and ask for your instructions before accepting your order. In the event of a material pricing error, the party intending to invoke the error may rescind the contract. In this case, we will refund all sums paid to us and you must return all products delivered to you.

When and how do you pay? Payment must be made before products are dispatched. We accept payment by MasterCard, Visa, and American Express. You represent and warrant that (I) the credit card information you provide to us is true, accurate and complete, (II) you are duly authorized to use that credit card for the purchase, (III) the charges you incur are approved by your credit card issuer, and (IV) you agree to pay all charges incidental to the sale price, in particular delivery and processing charges.

Product delivery

Place of delivery. Delivery is only made within Switzerland.

Delivery charges. Delivery charges are indicated on the Site. The sale price does not include delivery and processing charges. All these charges are added to the amount of your order and are indicated in your basket and in your order confirmation email. 

When do we deliver the products? During the ordering process, we inform you of the date on which your products will be delivered.

We are not responsible for delays due to events beyond our control. If the delivery of products is delayed due to events beyond our control, we will contact you as soon as possible and will try, as far as possible, to minimise the impact of the delay. We accept no responsibility for delays due to events beyond our control, although we will take steps to try to minimise the impact. However, if there is a risk that the delay will continue, you may contact us to cancel the contract and obtain a refund of the price of the products you have not yet received. 

What happens if you don't receive our products? If you are not at home to receive our products and they do not fit in your mailbox, we will leave you a message telling you how to arrange a new delivery or collect the products from a deposit point near you. If, after a missed delivery, you fail to arrange a new delivery or collect the products from the designated deposit point, we have the right to terminate the contract.

Your rights in the event of late delivery. If we are late in delivering products to you, your rights are those set out in the Swiss Code of Obligations. In particular, you may rescind the contract and claim damages if, alternatively:

1. we refused to deliver the products;
2. delivery within the delivery period was essential (taking into account all the relevant circumstances) or
3. you had informed us, prior to acceptance of your order, that timely delivery was essential.

Transfer of risk and ownership of products

When do you assume responsibility for the products? You are responsible for the products from the moment we deliver them to the address you have indicated.

When do you become the owner of the products? You become the owner of the products when we deliver them to the address you have indicated.   

Returns

Right of return for purchases made on the Site. For all purchases made via the Site, we grant our customers a right of return for a total of 45 days from delivery of the products. You can return unworn products in perfect condition within 45 days of delivery and obtain a refund by following the instructions below. 

Your right of withdrawal is not affected by this right of return and remains valid irrespective of it. This means that, as a customer, you can withdraw from the purchase up to the expiry of the withdrawal period under the conditions set out therein - without complying with the provisions of this right of return.

The right of return granted herein does not limit your statutory warranty rights either.

How do I request a refund? To return an order and get a refund, download the returns form either by logging into your Skechers account at www.skechers.ch “MY ORDER” or by clicking on the link to your order status that you received in our order confirmation email, then complete the form. Once you have completed the form, please return it to the address indicated in the form. For more information, please see our Returns Policy. 

Please use the shipping label to return the order. Please also make sure that you do not remove the labels on the products and that you return the shoes intact in their original box.

It is not possible to return products ordered on the Site to Skechers shops.

Coverage of return delivery costs. We cover the cost of return delivery.   

Here's how we refund you. If you follow the instructions above, we will refund the price you paid for the products. The refund will be made according to the method of payment you used. However, as indicated below, in some cases we will deduct a certain amount from the price.

Deductions from refunds. If you exercise your right of withdrawal or return, we may deduct from the refund (excluding delivery costs) an amount corresponding to the depreciation of the products if their loss of value is due to your handling which was not necessary in order to verify their nature, characteristics and operation. If we refund you the price you paid before analysing the products and subsequently find that they have been damaged as a result of unnecessary and improper handling on your part, you must refund us the amount corresponding to the loss in value of the products.

How will I be refunded? We will refund you within 14 days of the date on which we receive the products you have returned. Once the products have been returned and payment made, the contract ends.

Warranty. Skechers S.à r.l. is liable for defects in the products delivered in accordance with the legal provisions applicable in Switzerland. The liability of Skechers S.à r.l., and therefore the warranty for defects, shall lapse if the product is damaged as a result of improper handling and/or use by the customer. 

To report a defect, please fill in the form that you will find in your account www.skechers.ch "MY ORDER" or via the link to your order status on the home page of www.skechers.ch and send it to the address indicated on the form.

Our rights to terminate the contract

We may terminate the contract if you fail to comply with these GTCS. We may also terminate the contract at any time, in writing, in the following cases:

1. You do not pay for the products within the time limit set and you still have not paid for them 14 days after we have reminded you;
2. You do not allow us to deliver the products within a reasonable time.

Liability for loss or damage

We shall not be liable to you or to any third party for any loss or damage of any kind, whether or not such loss or damage was foreseeable, whether or not we were advised of the possibility of such loss or damage, or the legal basis on which such loss or damage arises.   

The aforementioned limitation of liability applies within the limits of compliance with the mandatory provisions of Swiss law. It does not apply to liability resulting from gross negligence or wilful misconduct on our part, or to injury to life or limb resulting from our acts or omissions.

Our maximum, sole and total liability, however caused, and your sole and exclusive remedy, however caused, is limited to the amount you paid for the you ordered from the Site.

Force Majeure. We shall not be liable to you and shall not be deemed to be in breach of our obligations or in breach of these GTCS if and to the extent that any failure or delay is caused by an event of force majeure, including, without limitation, flood, fire, earthquake, explosion, governmental action, war, invasion or hostilities (whether war be declared or not), terrorist threats or acts, riots or other civil disturbances, national emergency, revolution, insurrection, epidemic, pandemic, lock-out, strike or other industrial dispute (whether or not affecting our personnel) or restrictions or delays affecting transport undertakings, inability or delay in obtaining adequate or suitable materials, breakdown of materials or telecommunications or power failure.

No waiver. Our failure to enforce any right or provision of these GTCS shall not constitute a waiver of such right or provision in the future. A waiver of any right or provision of these GTCS will be effective only if in writing and signed by a duly authorized representative of Skechers S.à.r.l..

No third party beneficiaries. These GTCS are not intended to confer any rights or obligations on any person other than you.

Assignment. You will not assign any of your rights or delegate any of your obligations under these GTCS without our prior written consent. Any assignment or delegation made in breach of this clause will be null and void. No assignment or delegation will relieve you of your obligations under these GTCS.

Severability. If any provision of these GTCS is invalid, illegal, void or unenforceable, that provision shall be deemed severable from these GTCS and shall not affect the validity or enforceability of any remaining provisions.

Entire agreement. The order confirmation, these GTCS, the Terms of Use and our Privacy Policy form an integral part of the contract of sale.

Alternative dispute resolution. Alternative dispute resolution is a process whereby an independent body examines the facts of a dispute and attempts to resolve it amicably. We are not obliged to use an ADR scheme and do not currently participate in one.

Other important conditions

Applicable law and place of jurisdiction. These GTCS are governed by Swiss law, to the exclusion of the rules of private international law. Any legal action relating to our products may be brought before Swiss courts.

What is Klarna?

Using Klarna is as simple as shopping as usual and proceeding to checkout. Choose Klarna as your payment method, and you'll be directed to the Klarna website to register and provide payment details. You must meet additional eligibility requirements to qualify. If you’ve used Klarna before, just log in to your Klarna account.

With Klarna, you have the flexibility to pay in 3 equal installments every 30 days. There is zero interest and no additional fees when you pay on time. Payments are taken automatically, or you can log into the Klarna app anytime to make a payment. You can also view your orders and manage account details after your order has been processed in the Klarna app. 

Click here for more FAQ's about Klarna!

Will I see a charge from Klarna in my bank account right away?

Klarna will collect all payments for your Skechers order. Once your order is shipped, Klarna will send you an email with instructions on when and how you can pay. 

If you have additional questions about Klarna transactions on your bank account, please contact Klarna for further information. 

How do I return an item purchased using instalments with Klarna?

If you have changed your mind, you can return your item(s) by mail. Please note that we do not accept instore returns for online orders. Skechers.ch, orders paid with Klarna, must be returned by mail in order to receive a refund to the original form of payment.

Please check that your return meets our Return policy here. Klarna will be notified of your return and will process the appropriate refunds. Log into your Klarna account and select “Report a return” to pause your statement. Klarna will adjust your invoice as soon as your return has been processed.

When will my items be delivered if I use instalments with Klarna? 

Klarna orders are delivered per our standard shipping time frame after completing your order online. 

I have not received my order. What happens to my statement? 

You do not need to pay the statement until you have received your order. Email Customer Service for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

My Klarna statement is incorrect. What should I do? 

If your statement does not match your order details, please email Customer Service directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

Last updated: 16^th May 2024

The present Terms of Use (hereinafter: “Terms of Use”) applies to the www.skechers.ch website (hereinafter: “the Site”). These Terms of Use together with any other terms and policies that may appear on the Site (hereinafter collectively: “General Terms and Conditions” or “GTC”), set out the general terms and conditions that apply to your access to and use of the Site.

By using our Site, you agree to be bound by these Terms of Use. If you do not accept these Terms of Use, you are not authorised to access or use our Site in any way whatsoever. 

By browsing our Site, you warrant that you are at least 16 years of age or that you are visiting under the supervision of, or have obtained the consent of, a parent or guardian. 

If you have any questions about the Site or the Terms of Use, or for any other type of customer service, please contact us using one of the following methods :

Skechers S.à.r.l.

Alte Steinhauserstrasse 14

6330 Cham

Switzerland

• Telephone: 0800 00 13 00 (Monday to Friday, 9am to 12pm and 1pm to 4.30pm) 
• Email: info.ch@skechers.com.

Intellectual property/Copyright/Trade Marks

All intellectual property rights, including copyright, trademarks, and materials published on the Site by or on behalf of Skechers S.à.r.l. and/or any other legal entity of the Skechers group (hereinafter commonly referred to as : “Skechers”) are owned by Skechers U.S.A., Inc. II, its affiliates and/or its licensors.

With respect to copyright, you may electronically copy, download and print hard copy portions of the materials in the different sections of the Site for personal and private use only (i.e., non-commercial use), provided that you comply with all applicable intellectual property rights and for the purpose of placing an order or purchasing Skechers products. Any other use of materials in the various sections of the Site, including but not limited to reproduction, distribution, display or transmission is strictly prohibited without the express written permission of Skechers U.S.A., Inc. II. In addition, you agree not to modify or delete any materials downloaded or printed from this Site. Nor may you use any illustrations, photographs, video, audio or graphics separately from any accompanying text. The status of Skechers (and others listed as contributors) as the author of the content of the Site must always be acknowledged and recognisable. If you use all or any of the material contained in the various sections of the Site in breach of these Terms of Use, your right to use the Site terminates immediately and you must destroy any copies you have made of all or any of the content of the Site. No right, title or interest in the Site or the content of the Site is transferred to you, and all rights not expressly granted to you in writing are reserved to Skechers U.S.A., Inc. II.

None of the trademarks displayed on the Site by or on behalf of Skechers may be used for any purpose without the prior written consent of Skechers U.S.A., Inc. II.

Links

Where the Site contains links to other websites and resources provided by third parties, these links are provided for information purposes only. Skechers S.à.r.l. has no control over the content of these sites and resources and does not endorse these web sites or the information they contain. 

Exclusion of liability

Skechers provides this Site solely for your personal and private use. You agree not to use this Site for any commercial or business purpose. Under no circumstances will Skechers be liable to you for any loss of profits, loss of business, business interruption or loss of business opportunity. 

From time to time, Skechers may limit access to parts or all of the Site to users, including registered users. Skechers is not responsible if, for any reason, the Site is unavailable, in whole or in part, at any time for any period of time. 

The aforementioned exclusions of liability of Skechers apply to the extent compatible with Swiss law.

Viruses, malware and account security

Skechers does not warrant that the Site is free of viruses and malware. We recommend that you use your own virus and malware protection software when accessing and using the Site. To the fullest extent permitted by Swiss law, we will not be liable for any loss or damage caused by viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or items obtained through the Site, or to your downloading of any materials posted on the Site or on any other website linked to the Site. 

Use of the Site and its content and any products obtained via the Site is at your own risk. The Site and its contents and any products obtained through the Site are provided “as is” and without warranty of any kind, either express or implied. Neither Skechers nor any person connected with Skechers makes any warranty or representation as to the completeness, security, freedom from viruses or malware, reliability, quality, accuracy or availability of the Site and its contents or any item obtained through the Site. 

To the fullest extent permitted by applicable Swiss law, Skechers hereby disclaims all warranties of any kind, express or implied, statutory or otherwise, including, but not limited to, warranties of merchantability, non-infringement and fitness for a particular purpose.

It is forbidden to abuse the Site by knowingly distributing malicious or technologically harmful material, such as viruses, malware, Trojan horses, worms and logic bombs. It is forbidden to attempt to obtain unauthorised access to, disrupt, damage or interrupt the operation of all or part of the Site, the server on which the Site is stored or any server, computer or database connected to the Site. It is forbidden to launch a denial-of-service attack or a distributed denial-of-service attack against the Site. 

When you choose or receive a username, password or other information as part of our security procedures, you must keep this information confidential and not disclose it to any other person or company. You acknowledge in this regard that your account is your personal property and you agree not to authorise any other person to access the Site or any part thereof using your username, password or other security information. You agree to notify us immediately of any unauthorised access or any other breach of security or use of your username or password. You also agree to ensure that you log out of your account at the end of each session. You should take particular care when accessing your account from a public or shared computer to prevent others from seeing or saving your password or other personal information.

Use of information transmitted / Processing of personal data

You agree that Skechers S.à.r.l. and/or Skechers USA, Inc. may use, without notice to you, any comments, information or ideas contained in any communication you send to or post on the Site. No compensation or other consideration is due to you for such use. Use may be for any purpose, including, but not limited to, developing, manufacturing and marketing products and developing, modifying or improving the Site or other products. You grant Skechers S.à.r.l. and/or Skechers USA, Inc. a licence to use such content to the extent necessary.

To access or use the Site, we may ask you to provide us with certain personal data. In order for you to use the Site, all personal data you provide on the Site must be accurate, current and complete. You agree that Skechers S.à.r.l. and/or Skechers USA, Inc. may process your personal data without prior notice to you.

 Participation disclaimer/Restrictions on use

Skechers cannot and does not review all communications and materials posted to or created by users accessing the Site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by permitting you to view and distribute user-generated content on the Site, the Site is acting solely as a passive conduit for such distribution and Skechers assumes no obligation or liability relating to any user-generated content or activities on the Site. Opinions expressed by users on our Site do not represent our opinions or values. Skechers has the right, but not the obligation, to remove communications and materials posted by users on the Site.

You may not post or distribute on the Site, in any manner, any content that Skechers, in its sole discretion, considers offensive, harassing, threatening, libelous, defamatory, obscene, constituting an imitation, fraudulent, deceptive, misleading, infringing of a copyright, trademark or other intellectual property right of a third party, invasive of privacy, infringing of any other right of Skechers or any third party, unlawful, or otherwise offensive to Skechers. You may not upload commercial content to the Site or use the Site to solicit others to join or become members of any other commercial online service or organisation. You warrant that any posting or distribution you make on the Site complies with the foregoing terms and that you will be liable to Skechers for any damages resulting from your violation of these terms. Skechers may, to the extent permitted by applicable mandatory provisions of Swiss law, disclose your identity to any third party who claims that content posted or uploaded by you to the Site violates their intellectual property rights, violates their confidential information, or is defamatory.

 Damages 

You agree to indemnify Skechers and its affiliates, officers, directors, employees, agents, licensors and suppliers from and against any and all damages resulting from any violation of these Terms of Use or activities related to your account (including negligent or unlawful conduct) by you or any other person accessing the Site through your account.

Skechers shall have the right to cooperate fully with any law enforcement authorities or court order requesting or directing Skechers to disclose the identity or other information of anyone posting any materials on or through the Site.

You agree to indemnify Skechers and its affiliates, licensees and service providers from and against any and all claims resulting from actions taken by law enforcement authorities during or as a result of an investigation by such authorities.

 Limitation of liability

To the extent compatible with Swiss law, the liability of Skechers and its auxiliaries, affiliates or their licensors, service providers, employees, agents, officers or directors is excluded.

In particular, Skechers and its subsidiaries, affiliates or their licensors, service providers, employees, agents, officers or directors shall not be liable, to the fullest extent permitted by Swiss law, for damages of any kind arising out of or in connection with your use of or inability to use the Site or its content, or any linked websites or their content.

Termination/modifications and effective date of termination/modifications

These Terms of Use apply from the moment you access the Site. Skechers reserves the right, without notice, in its sole discretion and with or without cause, to terminate or restrict your use of the Site without liability. Skechers also reserves the right to terminate or modify all or any part of these Terms of Use at any time, without notice, for any reason whatsoever. All modifications shall be effective immediately upon their publication on the Site. Your continued use of the Site following the publication of amended Terms of Use will constitute your acceptance of such amendments.  Please check this page from time to time to ensure that you are aware of any changes, as they are binding on you. The provisions relating to intellectual property rights (copyright and trademarks), liability exclusion and limitation clauses, indemnification and miscellaneous matters remain in force after termination.

 Waiver and safeguard clause

No waiver by Skechers of any term or condition of these Terms of Use shall be deemed a further waiver of such term or condition or a waiver of any other term or condition, nor shall any failure by Skechers to enforce any right or provision of these Terms of Use be deemed a waiver of such right or provision.

If any provision of these Terms of Use is held by a court to be invalid, illegal or unenforceable for any reason whatsoever, only that provision will be set aside or limited to the minimum extent possible, so that the other provisions of these Terms of Use will remain in full force and effect.

Applicable law and place of jurisdiction 

These Terms of Use are governed by Swiss law, to the exclusion of the rules of private international law. Any legal action relating to our products or the use of the Site may be brought before Swiss courts.

Alternative dispute resolution is a process whereby an independent body examines the facts of a dispute and attempts to resolve it amicably. We are not obliged to use an ADR scheme and do not currently do so.

Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washing in machine. Please wash shoes one at a time to avoid discoloration. Do not place shoes in dryer. For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains.

Foamies: Machine wash or hand wash according to instructions on product page for style. If hand wash, use cold water and air dry in shade. Do not place in dryer and do not leave out in the sun.

Shoes Not Marked as Machine Washable: To maintain the quality of your purchase of our shoes, we do not recommend machine washing. We suggest the following steps for any minor cleaning to our shoes:
1. Remove excess dirt from the upper and outsole by using a small brush or towel.
2. Create a soapy mixture by combining warm water and a small amount (a few drops) laundry detergent.
3. Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush/wipe off the excess soap.
4. Allow shoes to air dry.

Leather Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a leather cleaning lotion or spray such as Skechers Athletic Cleanser to clean. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.

Suede or Nubuck Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results. Do not machine wash suede or nubuck shoes.

Light-Up Shoes: Machine washing light-up shoes is not advised as it may damage the lights. Clean with mild soap, warm water and a soft cloth.

Keeping Shoes Fresh: Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.

Slip-resistant work shoes & work shoes with toe protection cap 

Skechers work shoes are certified according to European safety standards & EN ISO directive 20347 (without toe cap) or 20345 (with safety toe cap). 

You can find Declarations of Conformity ready to download here.

We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an average of all ratings received.

We do not verify that reviews have been submitted by customers who have actually used or purchased the product. However, reviewers must confirm their agreement to our review platform’s terms and conditions, which include the requirement that reviewers are only allowed to submit a review if they have had a personal experience with our products or services. Those terms and conditions also state that reviewers should not submit a review if they are yet to make a purchase or have no experience with the specific product or service or with Skechers. 

We publish both positive and negative reviews on each product page. However, we have the ability to moderate and filter reviews before publication, including to remove reviews which breach our review platform’s terms and conditions or are not relevant or related to that particular product. 

Anyone can flag a review on the following grounds: profanity, wrong product, spam, duplicate, copyright violation, not a product review, customer image, or on other grounds. Flagged reviews are considered for removal.  

We do not commission fake reviews, or manipulate or alter existing reviews, or incentivize reviewers to post positive reviews. 

We do not publish reviews that have been sponsored or influenced by a contractual relationship with partners.

Right of withdrawal

Information and model form

How can I cancel my order?

INFORMATION ON THE RIGHT OF WITHDRAWAL

Right of withdrawal

You have the right to withdraw from your contract of sale with Skechers S.à.r.l. within 14 days, without giving any reason. The 14-day withdrawal period runs from the day on which you or a third party designated by you, who is not the carrier of the products, take possession of the products ordered or, in the case of a single order for several products delivered separately, of the last product ordered.

To exercise your right of withdrawal, you must send to

Skechers S.à.r.l. 

Alte Steinhauserstrasse 14

6330 Cham

Switzerland

or

• Email: info.ch@skechers.com

your decision to withdraw from this contract using the attached form.

The withdrawal period is respected if you send us the attached form before the expiry of the withdrawal period.

If you have any questions about exercising your right of withdrawal, you can contact us on 0800 00 13 00.

Consequences of exercising your right of withdrawal

If you exercise your right of withdrawal, we will refund all your payments, including delivery costs (but only up to the standard delivery price), no later than 14 days after we receive your withdrawal. To make this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged for this refund.

However, we reserve the right to refuse a refund until we have recovered the products or until you have provided proof of their return.

You must return the products to Skechers, c/o Fiege Logistik (Schweiz) AG, Schützenmattstrasse 71, 8180 Bülach, no later than 14 days after you have informed us of your decision to withdraw. The cost of returning the products will be borne by us.

You shall only be liable for any loss of value of the products if this loss of value is due to any handling of the products that is not necessary in order to verify their nature, their characteristics or their proper functioning.

For the rest, Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights (https://eur-lex.europa.eu/legal-content/FR/TXT/?uri=celex%3A32011L0083) applies, insofar as its provisions do not conflict with the foregoing.

- End of information on the right of withdrawal -

Model withdrawal form

(If you wish to terminate your contract with Skechers S.à.r.l., please complete this form and return it to us to the address above).

• For the attention of Skechers S.à.r.l., Alte Steinhauserstrasse 14, 6330 Cham, Switzerland or info.ch@skechers.com :
• I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following product(s) :
• Ordered on (*)/received on (*)
• Name of customer(s)
• Address of customer(s)
• Signature of customer(s) (only if this form is sent on paper)
• Date

_____________

(*) Delete as appropriate.